U.S. Citizenship and Immigration Services (USCIS) has launched a new self-service biometric services appointment rescheduling tool on my.uscis.gov. Benefit requestors, and their attorneys and accredited representatives, can now reschedule most biometric services appointments online, without calling the USCIS Contact Center. The biometric services appointment rescheduling tool is available for both paper- and online-filed benefit requests. In certain instances, individuals will still need to call the Contact Center to reschedule a biometric services appointment.
To use the biometric services appointment rescheduling tool, individuals who have good cause to reschedule must first create a USCIS online account (if they do not already have one) and visit my.uscis.gov before their scheduled appointment date. The individual must follow the on-screen instructions to reserve a new biometrics appointment time and/or appointment location. The individual must then print the new appointment notice to bring to the application support center (ASC) along with a valid, unexpired photo identification. A printed copy of an appointment notice is required, and ASCs will not accept electronic copies of notices.